TRX to offer new Sabre app
TRX, Inc., a travel data and technology company, has announced a new QM XPRESS application for the Sabre Red App Centre.
QM XPRESS, designed to operate in the Sabre Red Workspace, is an extension of TRX’s QUEUE MANAGER(SM) (QM) product, a workflow management tool that TRX says will help agencies operate more efficiently and effectively.
Agents can now quickly retrieve tasks and process PNRs directly from the Sabre Red Workspace, eliminating the need to toggle back and forth between the GDS and the QM tool.
QM XPRESS tracks activity on each record, capturing agent performance and productivity levels, and it also automates some of the common GDS commands agents manually issue. The integration and automation saves time, reduces manual entry errors and increases overall productivity, helping operations meet Service Level Agreements and Key Performance Indicator targets.
QUEUE MANAGER is a hosted workflow management solution that helps multi-location and/or multi-account travel agencies increase productivity and save money. The tool manages transactional tasks, tracks agent productivity and identifies gaps in operational processes. It sweeps GDS queues and serves PNR records to agents through a web-based interface, manages other non-automated agency transactional tasks such as e-mails and phone calls, and provides management reports and analyses.
QM XPRESS is expected to be available in the Sabre Red App Centre by the end of the first quarter.
Gretchen Kelly
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