TUI gives retail staff tools to reward customers more easily
TUI UK & Ireland has launched a multi-million pound system across its network that will make it easier for retail staff to follow up bookings made online or via the calls centre.
Connect, which is part of the TUInnovate programme, will be rolled out across the company over the next nine months.
Other recent developments include the introduction of free wi-fi in selected hotels this summer in selected hotels and the re-launch of Thomson and First Choice’s websites.
TUI said the new system will also give front-line staff the ability to recognise and reward loyal customers more effectively, as well as quickly identify key information including birthdays, anniversaries and favourite destinations in order to offer a more personalised service.
Customer operations director Fraser Ellacott said: "By connecting our front line staff both here and overseas we’ll be able to offer our customers a much more personalised service that’s tailored to what they want from their holidays.
"It will also help us share even more information across the business so we can answer anything our customers want to know at the touch of a button.
"Results so far show improved customers and staff satisfaction."
Linsey McNeill
Editor Linsey McNeill has been writing about travel for more than three decades. Bylines include The Times, Telegraph, Observer, Guardian and Which? plus the South China Morning Post. She also shares insider tips on thetraveljournalist.co.uk
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
Airlines suspend Madagascar services following unrest and army revolt
Qatar Airways offers flexible payment options for European travellers
Airbnb eyes a loyalty program but details remain under wraps
Air Mauritius reduces frequencies to Europe and Asia for the holiday season
Major rail disruptions around and in Berlin until early 2026