Two Spanish car hire firms ordered to clean up their act
The Competition and Markets Authority has taken action against two Spanish car hire firms following concerns that UK holidaymakers were being misled by their practices.
Centauro Rent-A-Car and Record Go Alquiler Vacacional have now agreed to improve the way they display information on their websites, ensuring that they include all compulsory charges upfront, said the CMA.
Its senior director for consumer protection George Lusty said: "If a firm sells to UK customers, they do so under UK law and must answer to it.
"We are prepared to act if we find any that any company is misleading UK customers – be it based in the UK or abroad."
This is the latest in a series of actions the CMA has carried out since 2015 in the car rental industry.
Other examples include securing an estimated £100 million in benefits for UK customers following its initial investigation into the big five’s practices, and enforcement action against a number of car hire comparison sites.
The CMA has also published advice for car hire businesses~to help them comply with consumer law, as well as~advice for consumers on what the watch out for when renting a vehicle.
Linsey McNeill
Editor Linsey McNeill has been writing about travel for more than three decades. Bylines include The Times, Telegraph, Observer, Guardian and Which? plus the South China Morning Post. She also shares insider tips on thetraveljournalist.co.uk
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