Two Spanish car hire firms ordered to clean up their act
The Competition and Markets Authority has taken action against two Spanish car hire firms following concerns that UK holidaymakers were being misled by their practices.
Centauro Rent-A-Car and Record Go Alquiler Vacacional have now agreed to improve the way they display information on their websites, ensuring that they include all compulsory charges upfront, said the CMA.
Its senior director for consumer protection George Lusty said: "If a firm sells to UK customers, they do so under UK law and must answer to it.
"We are prepared to act if we find any that any company is misleading UK customers – be it based in the UK or abroad."
This is the latest in a series of actions the CMA has carried out since 2015 in the car rental industry.
Other examples include securing an estimated £100 million in benefits for UK customers following its initial investigation into the big five’s practices, and enforcement action against a number of car hire comparison sites.
The CMA has also published advice for car hire businesses~to help them comply with consumer law, as well as~advice for consumers on what the watch out for when renting a vehicle.
Linsey McNeill
Editor Linsey McNeill has been writing about travel for more than three decades. Bylines include The Times, Telegraph, Observer, Guardian and Which? plus the South China Morning Post. She also shares insider tips on thetraveljournalist.co.uk
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
Qatar Airways offers flexible payment options for European travellers
Phocuswright reveals the world's largest travel markets in volume in 2025
Cyclone in Sri Lanka had limited effect on tourism in contrary to media reports
Skyscanner reveals major travel trends 2026 at ITB Asia
In Italy, the Meloni government congratulates itself for its tourism achievements