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UAE floods: Emirates boss pens apology letter
Gulf carrier Emirates apologized to customers for the disruption caused by historic floods and the airline’s ‘far from perfect’ response.
Sir Tim Clark, President of Emirates penned an apology and outlined the current status at its Dubai air hub.
“Our most sincere apologies to every customer who has had their travel plans disrupted during this time,” Clark wrote.
The airline had to cancel nearly 400 flights and delay many more, caused by the UAE’s highest rainfall in 75 years.
Widespread flooding across Dubai hampered customers, pilots, cabin crew, and airport employees reaching the airport, further impacting flight operations, Clark said.
“We were clear on our two priorities: Look after our customers who have been impacted, and get our operations back on schedule.”
“To manage impacted customers as a priority, we had to suspend check-in departing Dubai, implement an embargo on ticket sales, and temporarily halt connecting passenger traffic into Dubai.”
“We deployed additional resources and contact centre teams with rebooking and put on additional flights to destinations where we identified large numbers of displaced customers,” he added.
Clark said regular flight schedules were restored as of Saturday but is still working to ship 30,000 pieces of left-behind baggage to their owners.
“It will take us some more days to clear the backlog of rebooked passengers and bags, and we ask for patience and understanding.”
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Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
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