UK airline is rated best in Europe by TripAdvisor
Jet2.com is the highest-rated airline in Europe, according to the latest Travellers’ Choice Awards for airlines announced today.
The airline also takes the title of UK’s Best Airline and is the ninth best-rated airline in the world, the only UK airline to be named among the global top 10.
Winners are determined using an algorithm that takes into account the quantity and quality of airline reviews and ratings submitted by travellers worldwide over a 12-month period.
Steve Heapy, CEO of Jet2.com and Jet2holidays said: "The awards are living proof that our investment in customer service is working, because they are based on the experiences of paying customers."
In further success for British airlines this year, Jet2.com also takes the title of Best Low Cost Airline in Europe, while Virgin Atlantic was named Europe’s Best Major Airline.
In the Class of Service categories, Jet2.com is awarded Best Economy in Europe while Virgin Atlantic claims the Best Premium Economy in Europe award.
The title of top airline in the world goes to Singapore Airlines.
Asian airlines dominated the top 10 list with EVA Air, Japan Airlines and ANA taking third, fifth and tenth place respectively.
Award-winning Airlines in Europe:
Best Overall
Best Airline overall UK: Jet2.com
Best Airline overall Europe: Jet2.com
Best Major Airline: Virgin Atlantic
Best Low Cost Airline: Jet2.com
Class of Service
Best Economy: Jet2.com
Best Premium Economy: Virgin Atlantic
Best Regional Business Class: Aegean Airlines
Best Business Class: KLM Royal Dutch Airlines
Best First Class: Swiss International Air Lines
Top 10 Airlines in the World:
1. Singapore Airlines
2. Qatar Airways
3. EVA Air
4. Emirates
5. Japan Airlines (JAL)
6. Southwest Airlines
7. Azul
8. Air New Zealand
9. Jet2.com
10. ANA (All Nippon Airways)
Class of Service Global Winners:
Best First Class: Emirates
Best Business Class: Qatar Airways
Best Premium Economy: Air New Zealand
Best Economy: Singapore Airlines
Bev
Editor in chief Bev Fearis has been a travel journalist for 25 years. She started her career at Travel Weekly, where she became deputy news editor, before joining Business Traveller as deputy editor and launching the magazine’s website. She has also written travel features, news and expert comment for the Guardian, Observer, Times, Telegraph, Boundless and other consumer titles and was named one of the top 50 UK travel journalists by the Press Gazette.
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
TAP Air Portugal to operate 29 flights due to strike on December 11
Qatar Airways offers flexible payment options for European travellers
Airlines suspend Madagascar services following unrest and army revolt
Air Mauritius reduces frequencies to Europe and Asia for the holiday season
Major rail disruptions around and in Berlin until early 2026