United Airlines reaches settlement with dragged passenger
Monday, 28 Apr, 2017
0
United Airlines has moved quickly to end the possibility of a damaging, drawn out legal battle over the notorious dragging case.
It has settled with Dr. David Dao, the Kentucky man who was violently removed from a flight earlier this month.
"We are pleased to report that United and Dr. Dao have reached an amicable resolution of the unfortunate incident that occurred aboard flight 3411. We look forward to implementing the improvements we have announced, which will put our customers at the center of everything we do," a statement from United said.
News of the settlement came the same day United agreed to implement new policies over its handling of overbooked passengers.
Dao’s attorney, Thomas Demetrio said negotiations over the settlement were ‘amicable’ and terms will remain confidential.
"Dr. Dao has become the unintended champion for the adopting of changes which will certainly help improve the lives of literally millions of travelers," Demetrio said.
"I sincerely hope that all other airlines make similar changes and follow United’s lead in helping to improve the passenger flying experience."
"Both Dr. Dao and I applaud United for promptly addressing the many issues that have plagued passenger satisfaction in the arena of airline customer service."
Dao suffered concussion, a broken nose and two missing teeth after being forcibly dragged off the plane by Chicago aviation cops.
Demetrio said Dao has no plans to file a lawsuit against the city of Chicago or the three officers of the Chicago Department of Aviation who were seen dragging him off the plane.
"No one else in the entire world is going to be sued by Dr. Dao," the attorney said.
"United has stepped up to the plate and hit a home run."
TravelMole Editorial Team
Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
Clearing CSS/JS assets' cache... Please wait until this notice disappears...
Updating... Please wait...
TAP Air Portugal to operate 29 flights due to strike on December 11
Qatar Airways offers flexible payment options for European travellers
Airlines suspend Madagascar services following unrest and army revolt
Air Mauritius reduces frequencies to Europe and Asia for the holiday season
Major rail disruptions around and in Berlin until early 2026