Virgin Atlantic, Delta launch ‘FlyReady’ digital health tool

Virgin Atlantic and transatlantic partner Delta Air Lines are launching a ‘FlyReady’ integrated digital health tool to reopen transatlantic travel.

The Virgin Atlantic FlyReady and Delta FlyReady will be a digital blueprint linked to pre-verified Covid-19 health credentials to streamline travel across the Atlantic.

It comes following last week’s creation of the bilateral Atlantic Taskforce, a first step towards reopening the skies between the UK and US.

Customers traveling between the UK and the US in either direction will be the first to use Virgin Atlantic FlyReady, available from this week.

The solution will help speed up passenger processing, enabling them to upload and verify test results before departure and proceed smoothly through pre-flight checks with airline agents on the day of travel.

Using technology from TrustAssure, FlyReady is fully integrated into customers’ online journeys through virginatlantic.com, where they can navigate to the tool from the My Booking page, with no third-party app download needed.

Using Virgin Atlantic FlyReady and Delta FlyReady, customers will be able to securely upload and verify a test certificate from any valid testing provider, in advance of travel, up to 90 minutes before departure.

A dedicated fast-track check In lane for customers with FlyReady status will be available for Virgin Atlantic customers at London Heathrow.    

Delta FlyReady, will be available for customers where a transatlantic flight is Delta-operated.

Corneel Koster, Chief Customer & Operating Officer, Virgin Atlantic said: "Virgin Atlantic FlyReady will help to strengthen customers’ confidence as they return to the skies with us, by making their transatlantic journeys as smooth and seamless as possible, while navigating new Covid-19 travel requirements in a convenient digital format."

FlyReady will initially be available for customers travelling in either direction between the US and the UK.

All customer health data is encrypted, and none of it is stored in Virgin Atlantic’s or Delta’s systems.

"Customers need a help navigating the complex requirements of post-Covid transatlantic travel. We’ve been working with our partners at Virgin Atlantic to develop this solution as an easy-to-use, reliable and effective way to remove guesswork for customers and our employees," said Allison Ausband, EVP and Chief Customer Experience Officer, Delta.