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Virgin Voyages names new COO
Virgin Voyages has announced Michelle Bentubo as new Chief Operating Officer.
The appointment makes her one of few female cruise industry leaders responsible for all operations at a major cruise line.
Bentub brings 30+ years of travel and operations experience, along with seven years at Virgin Voyages in senior-level roles.
She will lead the company’s end-to-end operations.
“I’m thrilled to have Michelle in this critical role for us at this important time in our growth plans,” said Nirmal Saverimuttu, Virgin Voyages’ newly appointed CEO.
“I couldn’t think of a better leadership mentor for all our crew, especially our future women leaders.”
Bentubo joined Virgin Voyages team in 2016 as VP of Technology and Operations, previously holding executive roles at Bank of America and Walt Disney World and Disney Cruise Line.
Bentubo played an integral role in implementing the technology framework for both shipboard and shoreside teams.
She then took on leadership of the company’s customer service, terminal operations and people and culture organizations.
Most recently as SVP of Service Excellence, Travel Operations, Crew Training and Experience, Bentubo has been leading all activities, from booking to boarding.
As COO, Bentubo will be overseeing every touchpoint of the brand’s end-to-end operations.
This includes service delivery, port functionality, marine and technology, customer service, digital platforms, change management and business transformation.
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Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
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