Virgin warns of system downtime during upgrade
Virgin Atlantic has warned customers and agents that its systems will temporarily go down over the weekend during an IT upgrade.
The upgrade starts at midnight Saturday and will continue until 5am Sunday.
The airline said for a ‘short window’, customers will not be able to purchase flights or change any reservations on its website, the mobile app, via travel agents or through the airline’s Customer Service Centre.
It said customers flying during the transition period will be contacted to let them know to check-in online using www.delta.com, Virgin Atlantic’s joint venture partner’s website.
Virgin has also increased the number of staff at its Customer Service Centre and at airports, in order to help any customers requiring any additional support.
"Following the upgrade, an initial period of adjustment is expected and some booking and check-in functions may still be limited," it said.
"However, Virgin Atlantic expects its new system to deliver significant benefits for its customers.
Virgin Atlantic would like to thank its customers in advance for their understanding."
Bev
Editor in chief Bev Fearis has been a travel journalist for 25 years. She started her career at Travel Weekly, where she became deputy news editor, before joining Business Traveller as deputy editor and launching the magazine’s website. She has also written travel features, news and expert comment for the Guardian, Observer, Times, Telegraph, Boundless and other consumer titles and was named one of the top 50 UK travel journalists by the Press Gazette.
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