Woman seeks GBP80,000 holiday compensation
Villa was the height of luxury, except the missing glass and leaky roof
A holidaymaker is claiming a £44,000 refund – plus £16,500 compensation for distress – after her dream holiday was ruined.
Janet Keppel-Palmer splashed out £88,000 for a luxury trip to Barbados to celebrate the millennium, and claims she was told that Villa Frangipani, near Bridgetown, was “the height of luxury”, according to newspaper reports.
Despite the huge cost of the month-long holiday, Mrs Keppel-Palmer yesterday told the High Court that there was glass missing from the windows of the house, there were leaks in the roof, and that she had to get up at 7.30 every morning to let in the cleaners.
But the worst criticism was reserved for the “bufoon” of a butler. The court heard that he had to be told to wash his hands before serving food, and that though “when he put his mind to it he could make a good rum and fruit punch”, the butler was “no use at all”.
Extus Travel, with whom Mrs Keppel-Palmer booked the trip, says the villa was “exactly as it was described in the brochure”. The High Court will deliver its verdict today.
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