An investigation is underway following the death of two workers at a Delta Air Lines maintenance facility. A tire explosion killed two employees and seriously injured one more at the wheel and brake shop near Delta’s main Atlanta hub. Police and fire crews responded to the accident in the maintenance hangar. "Delta is heartbroken at the loss of two team members and the injury of another this morning at the Atlanta Technical Operations Maintenance facility," the airline said. "We have extended our full support to family members and colleagues." Delta is cooperating with local authorities on a full investigation. The Delta TechOps hangar is used for repair and maintenance work on its aircraft fleet as well as for other airline customers. "We're all in this together, and we'll get through this by supporting each other," said Delta Executive Vice President John Laughter, who has overall responsibility for Delta TechOps functions.   

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Delta Air Lines has begun rolling out free Wi-Fi on select long-haul international routes. The airline says most transatlantic routes will have the free ‘Wi-Fi presented by T-Mobile’ service by the end of this summer. It gives customers on some Viasat-equipped long-haul international flights fast and free Wi-Fi. Delta says the free service offers streaming-quality connectivity, which is currently available on nearly 700 aircraft. This represents more than 90% of Delta’s domestic mainline fleet. “As we continue to roll out fast, free Wi-Fi, we’re able to serve customers traveling both domestically and internationally in new ways,” says Ranjan Goswami, SVP. – Customer Experience Design. “The scale at which we’re bringing free in-flight Wi-Fi to customers is unmatched in the airline industry.” The rollout for international services is taking place on a route-by-route basis. Later this year, all Viasat in-flight Wi-Fi-equipped aircraft will officially convert to the personalised Delta Sync Wi-Fi experience. After International, Delta’s regional routes are expected to follow with a similar rollout into 2025.   

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CrowdStrike has rejected Delta Air Lines' accusations that it is responsible for flight disruptions after the global IT outage last month. CrowdStrike acknowledged the initial outage that caused airlines around the world to ground flights. However, it takes issue with Delta’s allegations of gross negligence. It cannot be liable for issues Delta alone suffered for several more days. Delta CEO Ed Bastian said the IT outage cost the airline about $500 million in total. This includes operational costs, refunds and compensation for customers’ hotel and transport costs. Delta was forced to cancel about 6,000 flights over a week, which impacted over 500,000 passengers. The airline is now under a US DOT probe for the way it handled the outage fallout. "CrowdStrike reiterates its apology to Delta, its employees and its customers and is empathetic to the circumstances they face,” the cybersecurity firm said in response. “However, CrowdStrike is highly disappointed in Delta's suggestion that CrowdStrike acted inappropriately and strongly rejects any allegation that it was grossly negligent or committed willful misconduct.” Delta alleged CrowdStrike failed to do testing and validation for the software update which CrowdStrike denies. “Should Delta pursue this path, Delta will have to explain to the public, its shareholders, and a jury why CrowdStrike took responsibility swiftly, transparently and constructively - while Delta did not." 

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The global IT outage and its days-long meltdown that followed could end up costing Delta Air Lines half a billion dollars. Delta Air Lines CEO Ed Bastian put the cost at around $500 million. As well as the missed revenue due to days of cancellations, Bastian said it paid out ‘ tens of millions of dollars per day’ in compensation and hotels. This lasted for five days as most airlines recovered pretty quickly once the outage was resolved. The airline said it has processed ‘thousands’ of refund requests. The airline canceled over 5,000 flights. The outage was caused by a failed software update by CrowsStrike which took thousands of websites and online services offline which used Microsoft systems. Once fixed, Delta has further issues for days over its crew scheduling system.   

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Delta Air Lines is still struggling to get back on track five days after the global IT outage, prompting Transportation Secretary Pete Buttigieg to take action. Hundreds more flights were delayed or canceled Tuesday after grounding more than 1,200 a day earlier. The Department of Transportation will open an investigation. The airline’s struggles could continue for the rest of the week. Delta customers have been advised to contact the DOT to determine whether the airline is providing adequate customer assistance. The DOT said it has already received a ‘high volume of consumer complaints’ about Delta since Friday. “We want to hear from passengers who believe that Delta has not complied with USDOT-enforced passenger protection requirements,” the Transportation Department said. Delta is cooperating with the investigation. “We remain entirely focused on restoring our operation,” Delta said. “Delta teams are working tirelessly to care for and make it right for customers impacted by delays and cancellations.” Most airlines are up and running will full flight operations. However, Delta’s is being hampered with problems with its crew tracking system. The airline said it will likely continue for a few more days. Delta effectively doesn’t know where its flight crew are. Some have said they have been sleeping at the airline as the system cannot book them layover hotels. The prolonged meltdown has cost Delta about $163 million as of the end of Monday, according to an aviation analyst. 

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Delta Air Lines has just inked a partnership with an airline which hasn’t even launched flights yet. Delta announced a partnership with Saudi based Riyadh Air, and says it aims to launch Saudi Arabia flights in the future. Riyadh Air plans to launch flights next summer. The new Saudi airline is being heavily backed by the Saudi sovereign wealth fund. As it hasn’t launched yet, the two airlines haven’t confirmed any specific details such as when the partnership will start. Both airline CEOs did however say the partnership will include an airline codeshare agreement allowing for through ticketing between the US and the middle east. They also said it could, over time, develop into a full joint venture agreement subject to regulatory approvals. Delta would eventually become the first US airline to fly direct to Saudi. The only current nonstop connection is on Saudia, which flies to New York, Washington Dulles and LAX 

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Delta Air Lines is ready to welcome guests at the all-new Delta One Lounge at New York's JFK Airport. Located between Concourses A and B in Terminal 4, 39,000-plus-square-feet Delta One Lounge is larger than any Delta Sky Club. It features premium services from fine dining to spa-like wellness treatments and valet services. "Our teams have spared no detail to ensure Delta One Lounge guests receive a truly memorable experience," said Claude Roussel, VP – Delta Sky Clubs and Lounge Experience. "It's a new era for Delta – we want our guests to feel the difference here." The airport lounge premium bar offers classic cocktails, amid a standout Art Deco-inspired lighting fixture. The Lounge features a 140-seat Brasserie restaurant serving a three-course meal service. Alternatively, the Market and Bakery has seasonal culinary offerings plated for walk-up service. A beverage cart service allows guests to enjoy hospitality without leaving their seat. The designated wellness area has nine reservable relaxation pods with full-body massage chairs, nap chairs, and treatments from Grown-Alchemist certified therapists. Adjacent to the wellness area, the Serenity Lounge provides a tranquil space to relax. The airport lounge also houses eight shower suites with towels, bathrobes and slippers, plus Grown Alchemist products. There are also views of the airfield from the Delta One Lounge Terrace. 

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Delta Air Lines is adding Florida to its UK network this winter. The carrier will operate four weekly Orlando flights London Heathrow, effective 28 October 2024. Orlando will become Delta’s eighth destination served nonstop from London for the winter season and the only one to the Sunshine State. The new route is part of Delta’s long standing Virgin Atlantic collaboration and aimed at the large UK travel market to Central Florida. “In partnership with Virgin Atlantic, our new route seamlessly connects two diverse destinations,” said Matteo Curcio, Delta’s SVP Europe, Middle East, Africa, and India. Orlando is a sought-after getaway spot for UK holiday makers with an abundance of theme parks.” Delta’s Orlando flights will operate until 30 March 2025 on A330-900neo jets, offering 281 seats. The new service will feature all four products - Delta One Suites, Delta Premium Select, Delta Comfort+ and Main Cabin. Delta’s flights to and from the UK are operated in conjunction with joint venture partners Virgin Atlantic, Air France and KLM. Together, Delta and Virgin Atlantic will operate up to 187 weekly flights from London Heathrow to 14 destinations in the US this winter, including Miami, Tampa and Orlando in Florida. They also fly to Delta’s hubs in Atlanta, Boston, Detroit, Minneapolis, New York-JFK, Seattle and Salt Lake City. 

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Delta Air Lines is resuming daily Amsterdam flights from Tampa International Airport. The service restarts on October 26 for the winter season. The route strengthens the airline’s Florida-Europe network, complementing existing winter seasonal service to Amsterdam from Orlando. Delta also flies year-round to the Netherlands capital from Atlanta, Boston, Detroit, Minneapolis/St Paul New York, Portland, Salt Lake City and Seattle. “By seamlessly linking Amsterdam’s vibrant international hub, Delta is offering customers a gateway to explore the best of Europe and America,” said Matteo Curcio, Delta’s SVP for Europe, Middle East, Africa and India. Amsterdam flights from Tampa will operate on Airbus A330-300 aircraft, featuring four classes: Delta One, Delta Premium Select, Delta Comfort+ and Main Cabin.. Customers flying Delta between Tampa and Amsterdam cam benefit from seamless connections to over 100 cities across Europe, Africa, the Middle East and India via partner KLM’s hub at Amsterdam Airport Schiphol. 

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Delta Air Lines officially unveiled its newly expanded Miami airport lounge. Delta Sky Club has been expanded by 4,000 square feet and 100-plus seats—a capacity increase of more than 50%. The Club can now accommodate around 300 guests. “Miami is an important global transport hub, with increasing prominence in the Delta network,” said Claude Roussel, VP – Sky Clubs and Lounge Experience. “The expansion and renovation of the MIA Club helps us support the growth in this market.” The expansion’s design takes inspiration from Miami’s bright colors and sunny beaches, it says. The expansion includes a new service buffet and additional beverage station. There are single-seat dining tables and a communal table with a charging source in the center, as well as power outlets at almost every seat. The Miami expansion kicks off a year of growth for Delta lounges, with two new Delta Sky Clubs coming to Charlotte and Seattle. Also, three Delta One Lounges are opening in JFK, LAX and Boston. This summer, Delta will offer 34 peak-day flights from Miami to 12 destinations, including international service to Havana. All service will be operated on Delta mainline planes, with premium cabin classes available on all flights. 

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A woman has filed a lawsuit against Delta Air Lines and an employee, claiming sexual assault on a flight. The woman’s complaint says Duane Brick, a Delta employee at the time, assaulted her. Brick, a former Delta mechanic, was a passenger on the flight. He has since plead guilty to abusive sexual contact and will be sentenced later this year. He faces up to two years in prison. The assault happened on a flight as the woman was flying home to Seattle from a Taylor Swift concert in Phoenix. The lawsuit claims Brick was ‘visibly intoxicated’. The woman and a witness informed cabin crew at the time of the assault. The suit alleges gross negligence on the part of the airline, and assault and battery. It says the airline failed to monitor Brick’s condition after serving him too much alcohol. “Delta owes the highest duty of care and has a legal duty to provide airline passengers, including the plaintiff, with a safe flight that is free from unauthorized and abusive sexual contact," the lawsuit states. "Everyone should feel safe to fall asleep on a plane without the risk of being groped and sexually assaulted," attorney Mark Lindquist said. 

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Delta Air Lines confirmed it will restart direct Israel flights this summer It will be the second US carrier after United Airlines to resume Tel Aviv flights. Delta said it will restart daily nonstop Israel flights from New York-JFK from June 7. It will deploy an Airbus A330-900 Neo on the route. Delta previously said it would resume Israel flights in May. It has ‘undertaken an extensive security risk assessment’ and will continue monitoring the situation. Along with United, other international airlines like Lufthansa and Air France have restarted Tel Aviv flights with more carriers joining them by the summer. Delta inked a new codeshare arrangement with EL AL Israel Airlines, offering its customers access to EL AL services from Boston, Los Angeles, Miami and Fort Lauderdale. 

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