Agents told not to contact trade teams as operators cancel holidays ahead of lockdown
EasyJet holidays has asked agents not to contact its travel trade team as it reacts to Saturday’s announcement that England will lockdown later this week.
As part of the lockdown, the Prime Minister has issued a travel ban, which will come into place on 00:01 on Thursday, 5 November in England.
EasyJet holidays is cancelling packages from today, 2 November, through to 2 December, inclusive, while TUI and Jet2 are continuing to operate holidays for the next three days.
Package customers will be entitled to a refund, however, flight only customers may not. Ryanair has said its passengers won’t be entitled to a refund, but can change their flight for free.
EasyJet holidays asked customers and agents to ‘bear with us’ as it contacts people over the next few days, adding: "We are prioritising calls in departure date order."
EasyJet holidays urged travel agents not to contact the company’s trade support team, saying: "We will contact you."
TUI and Jet2 said all holidays booked up until Wednesday 4 November will go ahead as planned.
Jet2 said it is awaiting ‘much-needed clarity about what it means for those wishing to holiday overseas’.
The company is planning to operate as normal until Wednesday 4 November.
In a statement, Jet2 said: "If flights or holidays are affected by any changes, we will contact customers to advise them of their options. Customers in resort should continue to enjoy their holidays as planned.
"Our contact centre is receiving a high volume of enquiries at the moment, so we remind customers that they do not need to contact us. We will be in touch with any updates."
TUI said it will update travellers from Scotland and Wales ‘as soon as we know more’.
All TUI holidays due to depart before the rule comes in, will operate as normal.
A spokesperson said: "We understand that holidays abroad (for those living in England) are unable to take place from 00:01 on Thursday 5 November.
"As soon as we have more information we will be updating customers as soon as we can. If holidays are unable to take place, customers will be notified and offered the option to amend with an incentive, receive an ATOL-protected refund credit note with a re-booking incentive, or cancel and receive a full cash refund within 14 days.
"Customers currently on holiday can continue to enjoy their holiday as planned.
"We would like to thank our customers for their understanding."
By Lisa James, Deputy Editor (UK)
Lisa
Lisa joined Travel Weekly nearly 25 years ago as technology reporter and then sailed around the world for a couple of years as cruise correspondent, before becoming deputy editor. Now freelance, Lisa writes for various print and web publications, edits Corporate Traveller’s client magazine, Gateway, and works on the acclaimed Remembering Wildlife series of photography books, which raise awareness of nature’s most at-risk species and helps to fund their protection.
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
France prepares for a massive strike across all transports on September 18
Turkish tourism stalls due to soaring prices for accommodation and food
CCS Insight: eSIMs ready to take the travel world by storm
Germany new European Entry/Exit System limited to a single airport on October 12, 2025
Airlines suspend Madagascar services following unrest and army revolt