Air Canada extends Covid-19 refund policy
Air Canada has extended its Covid-19 refund policy by 30 days.
The policy allows eligible customers who purchased a non-refundable ticket before 13 April 2021 but who did not fly for any reason, to submit their request for a refund online or via their travel agent.
The airline’s Covid-19 refund policy came into effect on 13 April 2021.
The refund policy covers tickets and Air Canada Vacations packages purchased for flights cancelled either by the airline or by the customer for any reason was initially due to expire 12 June 2021.
"The number of customers who have requested a refund is lower than anticipated and most have kept their travel credit, Air Canada Travel Voucher or Aeroplan points, which we are pleased to see as it is an indication they plan on travelling in the future," said Lucie Guillemette, Executive Vice-President and Chief Commercial Officer at Air Canada.
"For customers who want a refund, our employees have been working very hard to process requests as quickly as possible and will continue to do so."
Customers can request a refund online at www.aircanada.com/refund until 12 July 2021.
To support its travel agency partners, Air Canada is not recalling agency sales commissions on refunded tickets that they process.
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