Amadeus to roll out ticket change solution
Amadeus plans to roll out its automated ticket change solution to UK travel professionals, Amadeus Ticket Changer, in early 2009.
The technology allows travel agents and travel management companies to fully automate the complex and time-consuming ticket change and re-issue processes.
Amadeus claims it will reduce the occurrence and costs associated with Agency Debit Memos due to incorrect manual fare calculations.
It is also designed to improve the productivity of frontline staff and improve customer service.
Amadeus UK & Ireland director of marketing Una Bennett said: “In these economic times the travel industry is driven by the need to streamline processes and maximise productivity, whilst delivering excellent customer service.
“Amadeus Ticket Changer will help UK travel professionals do just that by dramatically improving the speed and accuracy with which agents can process itinerary changes that demand a ticket reissue.
“This will be especially helpful in the corporate travel arena where last minute changes are a part of daily life.”
By Bev Fearis
Bev
Editor in chief Bev Fearis has been a travel journalist for 25 years. She started her career at Travel Weekly, where she became deputy news editor, before joining Business Traveller as deputy editor and launching the magazine’s website. She has also written travel features, news and expert comment for the Guardian, Observer, Times, Telegraph, Boundless and other consumer titles and was named one of the top 50 UK travel journalists by the Press Gazette.
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