ASTA to battle Renaissance over agency commission
The American Society of Travel Agents (ASTA) is to take legal action against the bankruptcy estate of Renaissance Cruises for seeking to claw back agency commissions on cruises that did not sail.
Renaissance, ceased operating in September 2001. In a letter sent to Renaissance’s lawyers last May ASTA warned that it would take action if the cruise line persisted in its attempts to get back the commission on the aborted cruises.
But Renaissance has continued its efforts, leading ASTA to announce last week that it will be taking the class action lawsuit. The organisation claims that agents should not be penalised because Renaissance was unable to “deliver the goods.”
ASTA president and chief executive Richard Copland said: “The principle is that travel agents earn commissions when they deliver to a cruise line a client who is ready, willing and able to sail. The subsequent failure of a cruise line to deliver the goods doesn’t change the fact that the travel agent has performed her job and it should not affect whether she receives payment.”
See our previous story:
06 Aug 2002 Bankrupt Renaissance seeking $10m from agents
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
France prepares for a massive strike across all transports on September 18
Turkish tourism stalls due to soaring prices for accommodation and food
CCS Insight: eSIMs ready to take the travel world by storm
Germany new European Entry/Exit System limited to a single airport on October 12, 2025
Airlines suspend Madagascar services following unrest and army revolt