Carrier underlines ‘single-minded focus on agents’
Luxury tailor-made tour operator Carrier will service trade enquiries only when it moves to its new head office in Didsbury next month.
Its retail travel agency, Carrier Travel, based in Alderley Edge will be the sole location handling customer enquiries directly.
The move comes into effect on December 4, when Carrier moves to its new head office, just outside of Manchester.
Carrier said the change ‘will allow for all areas of the business to have a single-minded focus on the trade, with Carrier able to commit to travel agents more than ever before’.
Speaking at Carrier’s annual Preferred Partner Awards at the Four Seasons Hotel London at Park Lane, managing director Mark Duguid said: "Since joining Carrier earlier this year, I’ve been amazed by the level of support from the trade.
"With over 80% of our business generated by travel agents, they are the most valuable part of the business and we’re increasingly looking at ways we can improve our service to them.
"I’m proud of the long-standing relationships with our travel trade partners and I’m confident that the renewed focus at head office will lead to even stronger partnerships."
Lisa
Lisa joined Travel Weekly nearly 25 years ago as technology reporter and then sailed around the world for a couple of years as cruise correspondent, before becoming deputy editor. Now freelance, Lisa writes for various print and web publications, edits Corporate Traveller’s client magazine, Gateway, and works on the acclaimed Remembering Wildlife series of photography books, which raise awareness of nature’s most at-risk species and helps to fund their protection.
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