Disney clamps down on queue jumping
Disney kicked off a new initiative this week designed to stop people abusing its disability policy in order to jump queues.
The Disability Access Service (DAS) programme replaces the Guest Assistance Card for disabled visitors.
Disney said it was changing its policy due to abuse of the original programme, including an “alarming growth” in disabled “guides” who were charging tourists to accompany them to the front of the lines.
Under the new scheme, guests should request the new card at Guest Relations and will be issued a return time for attractions based on the current wait time.
The parks have had some backlash about the change, and have promised to work individually with guests needing more assistance.
For more information, email [email protected].
Bev
Editor in chief Bev Fearis has been a travel journalist for 25 years. She started her career at Travel Weekly, where she became deputy news editor, before joining Business Traveller as deputy editor and launching the magazine’s website. She has also written travel features, news and expert comment for the Guardian, Observer, Times, Telegraph, Boundless and other consumer titles and was named one of the top 50 UK travel journalists by the Press Gazette.
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