EasyJet stops family flying due to cut under toddler’s eye
EasyJet threw a family off a flight home because a cut to their daughter’s face was deemed a health and safety hazard.
Parents Laura Bishop and John Maitland tried to board their flight to Newcastle with their 19 month old daughter, Robyn, who had hit her cheek on a radiator during their four-day break in Jersey.
But when a stewardess noticed a cut under Robyn’s eye, she contacted the pilot and the family were told they would have to get off the plane.
The family had to wait in Jersey until they got a medical certificate to show Robyn was safe to fly.
Laura told the Daily Mail: "The pilot said that the eye being a delicate area – he couldn’t tell if it would get worse during the flight.
"All our stuff was taken off the plane. If we refused to leave they would get the police to escort us. The whole plane was sat looking at us. It was quite embarrassing really.
"When you think of the amount of young people who go on holiday and injure themselves and come home with all sorts of cuts and grazes – it’s ridiculous."
EasyJet said the decision was taken in the best interests of the child as her injury could have got worse during the flight.
A spokeswoman said: "The safety and wellbeing of our passengers is always easyJet’s highest priority.
"The Bishops boarded our aircraft with their infant daughter Robyn. She had sustained a cut to her head before leaving for the airport and had not received any medical attention. The child’s eye was bloodshot and her face badly cut.
"Our crew were correctly concerned for the child’s safety particularly as there was a risk that the injury could worsen during the flight due to the effect of the cabin pressure.
"The crew followed easyJet’s procedures in asking the parents to seek medical attention for Robyn.
"We have apologised for any inconvenience caused to the Bishops and our Director of Safety has spoken to Mrs Bishop to explain the responsibilities of our crew and to reassure her that the actions of our crew was based on their concern for the child.
"We have offered to recompense them in full for all the expenses they incurred.
"easyJet recognises that we could and should have done more to support the Bishops at the airport and in the days that followed and we are committed to learning lessons from the Bishops’ experience."
Diane
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