Global hotel chains exposed over substandard room cleaning
Several luxury hotel chains have issued public apologies after a hidden camera expose in China showed questionable cleaning practices in luxury hotels.
The footage reveals poor sanitation and unhygienic cleaning by housekeeping staff, including cups being wiped with the same cloths used to clean toilets.
The hidden footage was first seen on social media platform Weibo and has since been viewed more than 30 million times.
It sparked calls from Chinese tourism authorities to investigate 14 hotels in Beijing, Shanghai and other cities.
Shangri-La, Sheraton Waldorf and Astoria have all apologised and vowed to strengthen its housekeeping standards.
The Park Hyatt in Beijing also apologised for what it called an ‘isolated occurance’.
Tourism officials in Beijing have asked the city’s health department to carry out sanitary inspections on four hotels that were shown in the video.
In all, the blogger, known as ‘Huazong’, recorded footage in more than 100 hotels across China.
TravelMole Editorial Team
Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
Phocuswright reveals the world's largest travel markets in volume in 2025
Higher departure tax and visa cost, e-arrival card: Japan unleashes the fiscal weapon against tourists
Cyclone in Sri Lanka had limited effect on tourism in contrary to media reports
Singapore to forbid entry to undesirable travelers with new no-boarding directive
Euromonitor International unveils world’s top 100 city destinations for 2025