Holiday Inn Express is cleaning up

Tuesday, 24 Mar, 2005 0

Noting that three out of four US adults are unhappy with their hotel bathrooms, Holiday Inn Express is rolling out a $20 million SimplySmart bathroom upgrade.

The upgrade involves 1,300 North American properties and due to be complete in April, includes new showerheads and towels.

Holiday Inn Express says a Harris Interactive survey found guests’ top complaint was that the water pressure in hotels is too low or too high. A major concern was for more bathroom space. Another complaint was the quality of the bath linens.

Initial response to the new bathrooms has been so enthusiastic that Holiday Inn is offering the showerheads for sale.

The chain said it invested 30,000 hours to identify and test the SimplySmart upgrade.

Report by David Wilkening



 

profileimage

David



Most Read

Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know

Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham

Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago

Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research

Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact

Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference

Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role

Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal

Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination

Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness

Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future

Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
TRAINING & COMPETITION
Skip to toolbar
Clearing CSS/JS assets' cache... Please wait until this notice disappears...
Updating... Please wait...