Holiday Inn Express responds to customer demands

Thursday, 13 Nov, 2002 0

Holiday Inn Express is planning a number of improvements for next year, in response to demands from customers.

The budget brand of Six Continents Hotels is planning a new breakfast concept, called Express Start, that features a breakfast bar that the company said would provide a quicker service for guests.

The concept will be rolled out from January next year in around 100 US hotels per week, with all 1,200 properties offering Express Start by the end of March.

In January, staff will start wearing new uniforms to make them more clearly identifiable to customers.

Holiday Inn Express said during the past year it had implemented an employee training programme that had resulted in significant improvements in overall guest satisfaction.



 



Most Read

Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know

Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham

Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago

Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research

Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact

Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference

Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role

Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal

Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination

Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness

Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future

Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
TRAINING & COMPETITION
Skip to toolbar
Clearing CSS/JS assets' cache... Please wait until this notice disappears...
Updating... Please wait...