Jestar bungles the baggage!
Jetstar suffer a major bungle at the Sunshine Coast Airport on Saturday night with 430 Jetstar passengers stranded without their luggage for 24 hours all because a fork lift broke down!
Passengers on four flights, two in and two out of Sydney and Melbourne, were stranded without their belongings when the Jetstar operated and maintained forklift device that unloads baggage containers broke down, but there was no second machine to replace it or any contingency plan to combat the problem.
Jetstar says that it will now launch a full investigation into the incident, with staff in three airports scrambled to return passengers’ luggage by yesterday afternoon
Jetstar Corporate Affairs spokesperson Simone Pregellio told local newspapers that they were dreadfully sorry for the inconvenience and that airline staff have been working overtime to match people up with their bags as soon as we could and to prevent any further inconvenience.
She added that Jetstar had offered the passengers taxi vouchers to and from the airports so they can come and collect their bags and if there was any further inconvenience, then they will address that if people choose to contact them and also they will be investigating how to avoid the problem happening again.
Passengers flying to Sydney and Melbourne had their bags couriered to them while Maroochydore-based passengers were contacted by phone to retrieve their luggage.
The forklift was operational yesterday and no further flights were affected.
Report by The Mole
John Alwyn-Jones
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
Phocuswright reveals the world's largest travel markets in volume in 2025
Higher departure tax and visa cost, e-arrival card: Japan unleashes the fiscal weapon against tourists
Cyclone in Sri Lanka had limited effect on tourism in contrary to media reports
Singapore to forbid entry to undesirable travelers with new no-boarding directive
Euromonitor International unveils world’s top 100 city destinations for 2025