Jetstar apologises
A report in The Age today says that Thousands of Australians received a picture of smiling airline staff in their inboxes this week, but the message sparked bad memories for many.
Bruce Buchanan, Group General Manager of Qantas subsidiary Jetstar, wrote to apologise for delays on the Queen’s Birthday weekend, when passengers were stranded in Sydney, Brisbane and Melbourne for hours.
“We experienced an unusually high incidence of operational delays that were caused, in part, by the adverse weather conditions in NSW,” Buchanan wrote.
“In addition, we had a number of aircraft that, due to these delays, were unable to make selected airport curfews and therefore were located in the wrong city for flights on the next day … thank you for your patience over the long weekend and I wish to apologise on behalf of Jetstar for any inconvenience this may have caused.”
The apology wasn’t much good to the 213 Jetstar passengers stranded in Ho Chi Minh City yesterday — the second mechanical fault on an international Jetstar flight in two months, with passengers in Vietnam were given lunch coupons, phone cards and a $200 Jetstar gift voucher.
The aircraft apperently flew back to Australia without either any passengers or cargo as a result of what Jetstar describes as an internal indicator problem.
With passengers having already boarded the aircraf they were instructed to disembark due to mechanical difficulties, with the A330-200 returning to Australia empty.
Another Jetstar Airbus A330-200, presumably also empty was sent back to collect the stranded passengers the following day.
A similar situation occured earlier this year when Jetstar passengers were stranded in Honolulu for over 48hrs.
A Report by The Mole and The Age
John Alwyn-Jones
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