Marriott launches new “virtual concierge” services
Marriott’s new “At Your Service” program starting 25 January offers many perks, including a personalized e-mail five days prior to check-in that includes local transportation, weather and restaurant information, as well as directions and maps.
The service will be offered at nearly 2,500 hotels worldwide, including Marriott Hotels & Resorts, JW Marriott Hotels & Resorts, Renaissance Hotels & Resorts, Courtyard, SpringHill Suites, Fairfield Inn, Residence Inn, TownePlace Suites and Marriott Conference Centers.
At a growing number of hotels and resorts, the service will be expanded as a “virtual concierge.” Guests will be able to reserve spa treatments, room service for delivery upon arrival, and other amenities specific to each hotel.
Guests can also request complimentary amenities that each hotel offers, such as extra pillows, miniature refrigerators and early check-in/late check-out.
“The pre-arrival planning service and ‘virtual concierge’ are based exclusively on feedback from guests, who asked for information about their stay that is personalized, reassuring and timely,” said Senior Vice President of Marketing Rita Cuddihy.
He added:
“According to our research, more than 80 percent of guests said they’d be more likely to book their next trip with Marriott if they received this type of service.”
Report by David Wilkening
David
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
Airlines suspend Madagascar services following unrest and army revolt
Airbnb eyes a loyalty program but details remain under wraps
Qatar Airways offers flexible payment options for European travellers
Air Mauritius reduces frequencies to Europe and Asia for the holiday season
Major rail disruptions around and in Berlin until early 2026