MAS defends itself against claims of ‘heartless’ MH370 approach
Malaysia Airlines says it has not abandoned families of MH370 crew in the wake of the aircraft’s disappearance in the southern Indian Ocean.
MAS was responding to accusations in the media that it was "irresponsible" and "heartless" for refusing to help crew members who had sought the help of lawyers to safeguard their interests in the MH370 mystery.
Malaysia’s National Union of Flight Attendants president Ismail Nasaruddin said MAS could not cut itself off from the grieving families simply because they had sought legal advice.
In a statement, MAS said that certain crewmember families had retained foreign lawyers to represent their interests, "and these foreign lawyers have directed that MAS cease from any further direct communication with their clients, and that MAS direct all further communications regarding these crew member families to them".
The airline said it has been in contact with family members without legal representation via the Family Support Centre.
"MAS would like to reiterate that it will continue to offer the same assistance to all crew member families but communications with families represented by foreign lawyers will be through their appointed lawyers as they have directed," the statement added.
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