Qantas apologises after app glitch exposed customer booking data
Qantas has issued an apology after an app glitch publicly exposed customer booking details.
The airline claims no financial information was exposed, and no frequent flier points were able to be used or transferred by anyone else.
It also said no one was able to board a flight using another customer’s boarding pass.
“We sincerely apologise to customers impacted by the issue with the Qantas app, which has now been resolved,” Qantas said .
“Current investigations indicate that it was caused by a tech issue and may have been related to recent system changes.”
It said there is no proof it was caused by a ‘cybersecurity incident.’
The issue came to light when several customers reported they were able to access the bookings of other customers.
Qantas has advised customers to be wary of any scam or fraud attempts.
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Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
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