Qantas scraps flight credits expiry
With the public backlash intensifying, Qantas will now remove the planned expiry date from all remaining flight credits.
They were set to run out at the end of 2023.
It comes after the airline admitted it was holding on to $100 million more in flight credits than it had previously said.
Flight credits can now be refunded at any time.
However, for customers wishing to use them to rebook flights, they must be redeemed by the end of the year because of a ‘system limitation.’
This makes Qantas’ Covid credit policy one of the most flexible of any airline in the world,” the airline said.
“Some airlines have already expired their travel credits and many more run out completely at the end of this year.”
The airline has faced criticism and legal action due to its handling of flight credits .
“We know the credit system was not as smooth as it should have been,” CEO Alan Joyce told a Senate committee this week.
“While we’ve improved it and extended the expiry date several times, people lost faith in the process.”
Learn more about : Qantas ( United Kingdom )
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