Qantas to compensate stranded passengers
Qantas has promised to compensate passengers left stranded when it grounded its entire fleet last Saturday due to an industrial dispute.
Responding to a request from the Australian Competition and Consumer Commission (ACCC), the airline said it would be offering further payouts to the 70,000 passengers affected.
In a statement, it said: "Qantas agrees to, and accepts, the ACCC's request that it compensate passengers for all reasonable losses incurred as a direct result of the grounding.
"Qantas has always intended to ensure that disrupted customers incur no financial loss."
The airline grounded all domestic and international flights on Saturday over a dispute with unions but resumed flights on Monday after the Australian government intervened and a court ordered a permanent end to the dispute.
Qantas said it had already offered refunds, rebooking and compensation for expenses incurred by travellers, and will announce further measures as an apology to affected customers.
By Linsey McNeill
Linsey McNeill
Editor Linsey McNeill has been writing about travel for more than three decades. Bylines include The Times, Telegraph, Observer, Guardian and Which? plus the South China Morning Post. She also shares insider tips on thetraveljournalist.co.uk
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
Phocuswright reveals the world's largest travel markets in volume in 2025
Higher departure tax and visa cost, e-arrival card: Japan unleashes the fiscal weapon against tourists
Singapore to forbid entry to undesirable travelers with new no-boarding directive
Euromonitor International unveils world’s top 100 city destinations for 2025
Cyclone in Sri Lanka had limited effect on tourism in contrary to media reports