Ryanair refuses refund after relative dies
A Ryanair passenger has criticised the airline for refusing to refund his flight after his father in law died before their planned trip to see him.
Tony Broom said his family had bought tickets to visit his wife’s father in the October half- term but the trip was cancelled when the relative lost his battle with cancer in August.
He returned from the funeral and contacted the airline to apply for a refund, providing his father-in-law’s death certificate as evidence.
But according to Ryanair policy, flights can only be refunded if the death takes place within 28 days of the intended travel date.
Ryanair said in a statement: "As stated in our terms and conditions of travel, customers who are affected by a bereavement of an immediate family member within 28 days of their intended date of travel will be provided with a full refund upon application.
"We convey our sincere condolences to Mr Broom and his family and as a gesture of goodwill, have resolved this matter directly with the customer."
According to local paper, the Bournemouth Echo, Ryanair offered £340 of travel credit – covering their original fares – after it took up the story.
Diane
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