Singapore Airlines Launches Automated Document Check Facility
Singapore Airlines is the first airline to use the Automated Document Check facility at Singapore Changi Airport. Jointly developed by experts from eleven Star Alliance member carriers, this system simplifies the task of checking travel document requirements.
The Automated Document Check facility processes all visa, travel and immigration requirements of the countries in the customer’s itinerary and eliminates time-consuming manual verification by check-in staff, ultimately resulting in less time spent at the check in-counter.
Currently, when customers present the travel documents they have prepared, check-in staff will manually ascertain that they have met all the necessary travel and visa requirements for all their destinations to avoid being turned away on arrival.
The Automated Document Check facility evaluates all the travel documentation prepared and carried by the customer, and gives a “Yes†or “No†response to inform the check-in staff if the customer has all the required documents to proceed with their journey. It presents travel warnings, conditions and visa requirements on the screen in a simple format that is customised for the customer’s journey.
This is possible as the facility contains an extensive up-to-date database containing rules for every country. Nevertheless, customers are still responsible for preparing and ensuring that they have the necessary documents prior to their travel.
Singapore Airlines is the first airline in the world to implement this Automated Document Check facility, with other Star Alliance member carriers planning to use this product in the future.
A Report by The Mole
John Alwyn-Jones
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
CCS Insight: eSIMs ready to take the travel world by storm
Germany new European Entry/Exit System limited to a single airport on October 12, 2025
Airlines suspend Madagascar services following unrest and army revolt
Qatar Airways offers flexible payment options for European travellers
Air Mauritius reduces frequencies to Europe and Asia for the holiday season