Teletext Holidays faces court action over refund delays
Teletext Holidays will face court action over refund delays.
After numerous warnings, the Competition and Markets Authority (CMA) said it has filed a court order against the company seeking immediate refunds for customers.
"We’re taking Teletext Holidays to court because we don’t believe they’ve done enough to provide refunds to package holiday customers," the CMA tweeted.
"Companies must abide by consumer protection law and treat their customers fairly. After engaging with Teletext Holidays extensively, we are now requesting a court order to make sure that the company immediately pays back the money it still owes to customers and refunds people within 14 days," CMA chief executive Andrea Coscelli said.
The CMA said parent company Truly Holidays has returned £7 million owed to customers.
The company says it refunded over £10.8 million.
"We have engaged in constructive dialogue with the CMA and continue to vigorously pursue any strategy agreed with the CMA," a Teletext Holidays spokesperson said.
"The Government must ensure there are better protections for holidaymakers’ money, while the Civil Aviation Authority and Competition and Markets Authority must be given stronger powers to take action against companies that break consumer law," Rory Boland, editor of Which? Travel said.
TravelMole Editorial Team
Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
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Teletext Holidays faces court action over refund delays – Support
Teletext Holidays will face court action over refund delays.
After numerous warnings, the Competition and Markets Authority (CMA) said it has filed a court order against the company seeking immediate refunds for customers.
"We’re taking Teletext Holidays to court because we don’t believe they’ve done enough to provide refunds to package holiday customers," the CMA tweeted.
"Companies must abide by consumer protection law and treat their customers fairly. After engaging with Teletext Holidays extensively, we are now requesting a court order to make sure that the company immediately pays back the money it still owes to customers and refunds people within 14 days," CMA chief executive Andrea Coscelli said.
The CMA said parent company Truly Holidays has returned £7 million owed to customers.
The company says it refunded over £10.8 million.
"We have engaged in constructive dialogue with the CMA and continue to vigorously pursue any strategy agreed with the CMA," a Teletext Holidays spokesperson said.
"The Government must ensure there are better protections for holidaymakers’ money, while the Civil Aviation Authority and Competition and Markets Authority must be given stronger powers to take action against companies that break consumer law," Rory Boland, editor of Which? Travel said.
TravelMole Editorial Team
Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
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Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
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