Thomas Cook to shut Glasgow call centre
Almost 160 staff will be affected by plans by Thomas Cook to shut its call centre in Glasgow.
The company plans to relocate and combine functions in Falkirk, Peterborough and tour operating offices in Bradford in a bid to save £1 million a year.
The company has entered into a 90-day consultation period with the 158 employees involved.
Thomas Cook said it will “work closely with them in order to retain as many people as possibleâ€.
The majority of moves are due to be completed by the end of the year.
The company said the “reasonable commuting distance†of approximately 23 miles would allow those in sales roles the ability to transfer to Falkirk.
There will also be opportunities to expand the group’s homeworking network.
The proposals affect Teletext, Panorama, Manos, Direct Holidays and Style sales centre operations plus credit control functions based in Granite House, Glasgow.
The closure has been announced following a review of the Glasgow and Falkirk sites which found that both have low occupancy of 35% and 60% respectively.
The review found that by combining the operations the company would “realise synergies in excess of £1 million per annumâ€.
Thomas Cook holidays division executive director Pete Constanti said: “We have a highly-skilled and successful team of travel professionals in Glasgow and we want to keep as many as possible by offering a variety of suitable alternative sales roles including transfers and redeployment opportunities in our Falkirk Sales Centre and by expanding our homeworking network.
“We are absolutely committed to helping them make the best personal choice from options available to them and are very hopeful of achieving a high level of retention, should the proposals go ahead.
“We are equally committed to the long term success of the tour operator brands currently supported by the Glasgow-based sales teams. We continue to invest heavily in their development, marketing and positioning.â€
by Phil Davies
Phil Davies
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