Thomas Cook to survey staff to gauge morale
Thomas Cook bosses say they are convinced that UK staff remain committed to the group and to its turnaround.
Speaking at a press conference yesterday, COO Peter Fankhauser said from what he has seen and heard on the ground in the UK, employee morale was high.
But he said the group would be carrying out another staff survey in September to gauge employees’ thoughts and views about the way the business is going.
"We are taking that extremely seriously," he said. "This is not just about the financial turnaround. The employees are helping us to turnaround the business."
The group carried out its first ‘Every Voice’ survey in September 2013, inviting every employee to comment on the business.
"With valuable insight into the UK business as part of the group, we have developed a UK-wide action plan that will complement our strengths and focus on key areas of improvement," said a group spokesman.
"The results showed that local team engagement is strong and there is also acknowledgement that our new structure is helping us to be more efficient.
"It is extremely clear that across the business there is a commitment and passion to provide excellent service to our customers.~Thomas Cook has introduced a range of initiatives and action plans to further develop and improve the organisation."
The press briefing was held after Thomas Cook released its half-year financial results and outlined the next phase of its turnaround plan.
The group confirmed plans to further consolidate its call centre operations, but Fankhauser would not disclose any details.
He said it was part of a four-year plan, which has already improved call waiting times for customers and agents.
"We aim to streamline the 32 call centres across the group in 18 countries, but it is too early to say which businesses will be affected by this," he said.
Bev
Editor in chief Bev Fearis has been a travel journalist for 25 years. She started her career at Travel Weekly, where she became deputy news editor, before joining Business Traveller as deputy editor and launching the magazine’s website. She has also written travel features, news and expert comment for the Guardian, Observer, Times, Telegraph, Boundless and other consumer titles and was named one of the top 50 UK travel journalists by the Press Gazette.
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