TTD: Galileo introduces web-based e-ticketing tracker
Galileo UK has introduced a new web-based solution – E-Tracker – enabling agents to view and track the status of all electronic tickets.
The move comes as more than 70% of bookings through the system are now e-ticketed. Galileo signed its 67th e-ticketable carrier in the UK as the GDS gears up for the abolition of paper tickets by the end of 2007.
Galileo claims the online innovation reduces instances of costs being incurred unnecessarily by customers as it checks unused tickets and enables them to be voided.
The aim is to eradicate approximately 4% of e-tickets which remain unused after the travel dates. Galileo estimates that for a medium sized agency generating £5 million of bookings a year, this would represent a loss of £200,000 to clients.
Galileo UK country manager Patrick Lukan said: “Galileo made a strategic decision to lead the way in e-ticketing. There are a number of benefits to our customers, in terms of improved efficiency, reduction in administration time, particularly relating to unused tickets and cost savings.
“We have already signed our 67th e-ticketable carrier in the UK, so the provision of E-Tracker was a natural progression in terms of providing an enhanced e-ticketing service to agents.
“We have kept it simple too. E-Tracker can be used alongside Galileo GDS and can be downloaded via the internet, so there is no need to buy additional software. It is designed to enable agents to deliver an enhanced service to their customers, which is a key focus for Galileo.”
Report by Phil Davies
Phil Davies
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
CCS Insight: eSIMs ready to take the travel world by storm
Germany new European Entry/Exit System limited to a single airport on October 12, 2025
Airlines suspend Madagascar services following unrest and army revolt
Qatar Airways offers flexible payment options for European travellers
Air Mauritius reduces frequencies to Europe and Asia for the holiday season