TUI and Thomas Cook promise to make improvements
The BBC has revealed TUI and Thomas Cook were fined 72 times over the past two years for breaching ABTA’s code of conduct.
A report on Radio 4’s You & Yours reveals TUI was fined 48 times and Thomas Cook 24.
TUI’s fines totalled £38,500 while Thomas Cook was fined £10,750.
Breaches included inaccurate advertising and not telling customers about significant building works at resorts.
TUI said it ‘remained committed to resolving any issue a customer experiences’ while Thomas Cook said it aims ‘for zero breaches of the ABTA code and we continue to improve the business and put our customer at the heart of everything we do’.
Lisa
Lisa joined Travel Weekly nearly 25 years ago as technology reporter and then sailed around the world for a couple of years as cruise correspondent, before becoming deputy editor. Now freelance, Lisa writes for various print and web publications, edits Corporate Traveller’s client magazine, Gateway, and works on the acclaimed Remembering Wildlife series of photography books, which raise awareness of nature’s most at-risk species and helps to fund their protection.
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