United Airlines’ top legal executive takes on PR chief role
Following the damaging fallout from United Airlines’ infamous dragging incident, the carrier has strengthened its communications leadership team.
General counsel Brett Hart has been brought in to head up global communications in the newly created role of chief administrative officer.
He remains EVP and general counsel.
Harts adds communications to his already wide-ranging responsibilities which include legal affairs, corporate real estate, security, and government and regulatory affairs.
SVP of corporate communications Jim Olson now reports to Hart.
Hart was United’s acting CEO when Oscar Muniz suffered a heart attack in late 2015.
The airline also announced two more executive changes.
Chief information officer Linda Jojo becomes EVP of technology and chief digital officer, and will lead the strategy and development of United’s mobile app and web e-commerce functions.
Chief revenue officer Andrew Nocella becomes CCO and will have the additional responsibilities of marketing and overseeing the MileagePlus loyalty program.
TravelMole Editorial Team
Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
Global tourism exceeds 1.5 billion travelers announces UN-Tourism
Qatar Airways offers reduced timetable to over 60 destinations
WTTC global tourism reached record economic impact of 11 trillion in 2025
Hands In, UATP join forces for airline multi-card payments
Overseas travelers to the United States declined by 2.5% in 2025