What’s bugging you about your hotel?
Thursday, 30 Jul, 2009
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British travellers are more likely than their European counterparts to complain about their hotel stays, according to a new study.
Poll of almost 5,000 users of hotel price comparison website Trivago across six countries last month found that on average 82% of respondents claimed to have had a bad hotel experience on holiday.
The British have the most complaints with only 14% saying they did not have any hotel issues whilst on holiday. French travellers had the least complaints with 23% reporting they never had a bad hotel experience; the Dutch came a close second at 22%.
The most common complaint by British guests was bugs in the room (22%). Ten per cent said that they had been in a room that was either unclean or had broken appliances, and the same percentage complained about noisy neighbours.
Seven per cent of British respondents declared that they got food poisoning from the hotel food and one per cent ended up with chlorine poisoning from the pool.
Across the survey as a whole, the most wide spread problem was bugs in the room, with the Dutch (19%), German (19%), Spanish (17%), French (15%) and Italians (15%) all naming this the number one problem.
Another big complaint in Spain (ten per cent) and Germany (seven per cent) was that no room was available upon arrival, despite booking in advance.
Overall, one percent of respondents from each country got chlorine poisoning from the hotel pool.
by Phil Davies
Phil Davies
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