AirAsia challenges regulator fine
AirAsia filed a request for a judicial review over its conviction for consumer protection violations.
The airline was fined RM2 million for not adding credit card fees into the base prices as mandated in the Malaysian Aviation Consumer Protection Code.
The airline was fined an initial RM200,000 last summer by regulator Mavcom and that was increased ten-fold in December 2019 due to continued violations.
AirAsia’s legal challenge claims it did not contravene the rules and it was unable to adjust the fare structure in its reservation system within the deadline.
It would mean conducting a full modification of fares for 387 routes and it had to remove its multi-city booking tool to comply.
It further said there was a breach of natural justice, and Mavcom made an error of fact and law in imposing the penalty.
AirAsia is seeking a judgement from the High Court that the decision by Mavcom to impose the fine is invalid.
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Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
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