ASH ALERT – Thomson issues holiday amendment policy
Wednesday, 16 Apr, 2010
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Thomson Holidays staff have been working through the night to ensure customers start returning home this morning despite continued disruption to flights across UK airspace.
The operator has several in-bound flights returning to the UK this morning, the first of which is en-route from the Dominican Republic and due to arrive into Glasgow Airport shortly after 10.00.
Customers who are due to travel are advised to visit thomson.co.uk, where the latest flight information will be posted.
Customers wanting to amend their holiday (for departures originally scheduled up to 23.59 on April 16) are able to amend to an alternative travel date without incurring normal administration fees, the operator said.
Any difference in price would be payable, although if the alternative holiday is cheaper than the original, then the difference in price will be refunded.
Holidays booked via its website can be amended by calling a dedicated team on 0800 009 3833.
Those customers that booked via a travel agency or a call centre should contact their booking agent, Thomson said.
TUI Travel communications director Christian Cull said: “Thomson appreciates the importance of our customers’ holidays and the impact that the closure of UK airspace has had on their plans.
“Since yesterday morning, staff in the UK and overseas have been working round the clock to ensure that our customers are inconvenienced as little as possible.
“In the UK we despatched special assistance teams to the airports to ensure our customers were kept up to date with the latest information. Our overseas teams have also been working hard to look after those customers who were due to return home.”
by Phil Davies
Phil Davies
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