Bmibaby to “remove anomaly” of hand luggage cages
Thursday, 10 Sep, 2010
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Bmibaby has issued a comment on the issue of a passenger revealing that its airport luggage measurement cages were not standardised.
The carrier was responding to a story that businessman Kiran Somaiya has complained after being stung £60 for having hand luggage too large to fit the measurement cages, only to find it fit perfectly when he tried his case in another cage.
A spokesman for the low-cost airline said that cages were all the same size but admits that those with rounded edges did not allow bags that measured 55x40x20cms, the size quoted as acceptable on its website for hand luggage, to fit in.
It said: “The current bmibaby gauges have been designed to ensure a standard bag of 55x40x20 cm dimensions can be accommodated. This is true for gauges at check in and at the departure gate.
“We would like to clarify that all bmibaby baggage gauges are of the correct dimensions, but there is an anomaly with the curved corners of the current design, meaning that passengers travelling with a hard inflexible box of exactly 55cm length, 40cm height, and 20cm depth may not fit in some gauges.”
Bmibaby is now looking to replace all its gauges with a version that removes this anomaly.
The statement adds: “At no time have passengers travelling with standard baggage of dimensions 55x40x20cm been unable to fit them in our gauges due to the flexible nature of normal cabin baggage. Only inflexible solid boxes of exactly these dimensions may have had a problem.”
by Dinah Hatch
Dinah
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