Consumer watchdog underwhelmed by plan to solve flight disruption
Which? responded to the government’s latest plan to address the disruption at airports by again calling for stronger CAA powers to fine airlines
The 22-point plan aims to tackle the disruption that has caused months of airport chaos.
Announcing the plan, Transport Secretary Grant Shapps said there is ‘no excuse for widespread disruption’ and holidaymakers deserve certainty.
The action plan includes a number measures such as s a slot rule amnesty on and allowing new aviation workers to begin training before clearing mandatory security checks.
The new passenger charter will be soon published setting out passengers’ rights and what they can expect from airports and airlines.
“Many passengers will understandably be concerned that this plan may not be enough to prevent a summer of travel disruption,” says Rocio Concha, Which? Director of Policy and Advocacy.
“Passengers have been treated appallingly during recent months. The government and aviation regulator must show they can get a grip on this situation.”
“The government should give the CAA powers to fine airlines directly when they flout the law, and drop plans to cut passenger compensation for delayed and cancelled domestic flights.”
The plan says summer schedules must be constantly reviewed to ensure airlines can deliver on their promises.
Disabled passengers must be given the assistance they need at airports, and passengers must be quickly informed of their consumer rights.
It includes prompt compensation handling.
Ray Monty
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
France prepares for a massive strike across all transports on September 18
Turkish tourism stalls due to soaring prices for accommodation and food
CCS Insight: eSIMs ready to take the travel world by storm
Germany new European Entry/Exit System limited to a single airport on October 12, 2025
Airlines suspend Madagascar services following unrest and army revolt