Melbourne Airport named in world’s top five
A report in The Age and by Reuters says that Melbourne Airport has been named as one of the world’s best for passenger service by a worldwide survey of almost 200,000 travellers.
Asian airports dominated the survey by the Airports Council International, with South Korea’s Incheon, Malaysia’s Kuala Lumpur International and Singapore’s Changi named the world’s top three for passenger service.
It was the third year in a row that Asian airports captured the first three positions in the global league table. Passengers are asked to assess factors like cleanliness, comfort of waiting areas and ease of check-in.
Melbourne reached the number five spot for airports handling 15 to 25 million passengers per year, behind Kuala Lumpur, San Diego, Zurich and Vancouver.
“This sort of recognition is timely – with our recently commences expansions of T2 set to establish new Australian benchmarks in passenger experience come 2012,” said Melbourne Airport CEO Chris Woodruff.
In Europe the top spot went to Porto in Portugal, in North America to Dallas-Fort Worth, in Africa to Johannesburg, in Latin America to Ecuador’s Guayaquil, and in the Middle East to Israel’s Tel Aviv, ACI said.
A total of 90 airports took part in the survey conducted during 2007, said ACI, the Airports Council International which groups 580 members operating 1647 airports in 175 countries.
Incheon also headed the list in the 2006 survey, followed by Hong Kong, Kuala Lumpur and Changi on level pegging, and Dallas-Fort Worth. Fourth and fifth in the latest survey were Hong Kong and Japan’s Nagoya, according to ACI.
Guayaquil, which serves Ecuador’s Pacific coast business capital and was once a traveller’s nightmare, has recently undergone a total makeover. Currently, like the European leader Porto, it processes under 5 million passengers a year.
By contrast, Incheon and Changi see between 25 million and 40 million travellers pass through, and Hong Kong and Dallas-Fort Worth handle more than 40 million. Kuala Lumpur processes between 15 million and 20 million.
A Report by The Mole from The Age and Reuters
John Alwyn-Jones
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