Monarch agrees to move Sharm customers following complaints
Monarch has agreed to move passengers stranded in Sharm to new hotels after many complained of putting up with ‘disgusting’conditions.
British holidaymakers said the cleanliness at the Continental Plaza Beach Resort in Sharm left them too scared to eat after they were sent there by the airline while they wait for their flight home.
They described flies on food, dirty floors and stained furniture.
The five-star hotel has 598 rooms, a private 350m beach, beauty salon, four swimming pools and lagoons and four children’s pools but has a number of bad reviews on TripAdvisor.
In a statement, Monarch said: "We are aware of a small number of complaints from customers regarding accommodation in resort. We have now sourced alternative accommodation for these customers in a number of different hotels.
"We will be updating affected customers regarding the changes in their accommodation."
Other holidaymakers in Sharm complained that Russian tourists were getting preferential treatment with their flights departing first.
But the British Ambassador to Egypt, John Casson, denied it was having an impact on British efforts.
Diane
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