Most comprehensive hotel industry study out

Tuesday, 30 Sep, 2004 0

The American Hotel & Lodging Association polled more than 6,000 hotel properties for what it called the most comprehensive industry study ever completed. Among its trends:

• The percentage of facilities offering cable or satellite television increased from 59% in 1998 to 98% in 2004.

• Voice mail is one of the fastest growing in-room amenities, growing from 4% in 1990 to more than 78% today.

• High-speed internet access has rocketed from 7% in 1998 to more than 50% in 2004.

• Another amenity on the rise was linen/towel reuse programs, growing from 14% in 1994 to 57% today.

• Various amenities continue to be more popular, and the only one to show a decrease was liquid soap dispensers.

The association is a 94-year-old dual membership group made up of state and city partner lodging groups throughout the US. It has 10,000 property members nationally.

Report by David Wilkening



 

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