Philippine Airlines loyalty program hacked

Philippine Airlines has been hit by a cyberattack, which exposed personal data of Mabuhay Miles loyalty members.

The airline said third-party IT provider Accelya, which hosts the frequent flyer program, was hacked.

PAL says the breach compromised ‘limited information’ of customers who were members from 2015-2017.

Data included members’ names, join date, and points balance.

PAL reported the breach on September 8.

“PAL is closely coordinating with Accelya who confirmed to us that the incident has been contained. We urged Accelya to fortify security measures to ensure that there can be no recurrence,” PAL data protection officer Alvin Limqueco said.

“Safeguarding the data of our customers and frequent flyer members has always been a top priority. We will do what is necessary to protect this information.”

The hack ‘had no effect on PAL’s internal IT systems,’ the airline added.

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