To all regular business travellers!

Friday, 25 Apr, 2002 0

I am looking for some willing business travellers to kindly complete a short questionnaire on customer relationship management and the airline industry.

I am in the middle of completing a thesis on CRM in the airline industry, with the emphasis on the business travel market and would like some honest business travellers opinions. I am seeking to establish whether major airlines are doing enough to keep business travellers loyal and whether airlines need to improve their customer relationships.

If anyone would be interested in participating in an undergraduate study or have any views on CRM and their airline experiences that they would like to share, please email me at:

[email protected] or [email protected]

or feel free to most any comments you may have.

Your help would be greatly appreciated and will be cited in the final thesis.

Kind Regards
Laura Paine
Laura Paine

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