Travel firm seeks legal advice over critical website
On the Go Tours is seeking legal advice after a condemning website was set up by a pair of disgruntled clients.
US-based customers Dale and Cathy Green have set up a website entitled ‘On the Go Tours Sucks’ with sub-headings; OTG cost me thousands, OTG not safe and OTG Unfair Practices.
The couple cancelled their planned March 2011 trip to Egypt in January last year due to fears about the civil unrest.
They claim the US Government was advising against non-essential travel there.
But their tour was booked with UK-based On the Go Tours which follows UK Foreign Office advice.
According to its terms and conditions the travel firm, which specialises in land-only tours, only offered a partial refund based on the time left before travel.
A spokesman for On the Go Tours said: “I think the site’s been put together over Christmas. We’ve sent it on to the director of the company who is currently in Australia so he can take legal advice.
“It’s not a fair representation of events.
“We only cancelled tours when the Foreign Office advised against non-essential travel which lasted about a month.
“Clients in this case were offered refunds but a number deferred their holidays as they still wanted to go.
“This client has had a partial refund as per the terms and conditions that were signed. She is still welcome to travel with us and switch dates – we’re not mercenary.”
The On the Go Tours Sucks website asks for feedback and support from other travellers and has attracted some comments.
It states: “They (On the Go Tours) advise they won’t refund me because, ‘As a company based in the United Kingdom and hence governed by British law we are obligated to follow the travel advice given by that of the British Foreign Office only…we do not follow the travel advice given by other nations so this advice does not apply’.
“Yes, that’s right. They refuse to refund me, a United States citizen, because I was following the travel advice posted by my US Department of State.”
The Greens added: “We appealed to On The Go Tours directly for a refund, we contested the charge to our credit card with the bank, we asked for help from the Kansas Attorney General's Office, we asked for help from the Sedgwick Country District Attorney and we wrote to the entire current and former board of OTG.
“Nothing has been successful.”
Diane
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