TravelMole Time Traveller: Virgin Atlantic’s Paul Sands
Paul Sands, Virgin Atlantic head of customer experience management, would love to work with animals. but working with passengers is the next best thing. Here he takes a trip down memory lane.
What was your first job in travel
My first job in travel was as a programme coordinator with CIEE, a charity organising educational exchanges. I designed and promoted their ‘Work Australia’ programme and loved every minute.
What was the high point of your career?
The best is yet to come… but so far some of the best moments have been rolling out product innovations at Virgin Atlantic. The day our revamped Heathrow Clubhouse opened its doors was a very memorable and proud moment. I was one of the first in the Jacuzzi.
What was the low point?
Probably the hardest time was being based in Hong Kong during the Icelandic ash cloud cancellations – so many passengers were disrupted and understandably some were very distressed. Helping to get everyone on their way as quickly as possible was one of the most intense weeks of my life – but equally brought out some amazing teamwork, and the stoicism of many of the people I met was humbling.
What's your biggest regret?
I try not to do regrets, but if forced it would probably be not having the guts to approach my rock music idols when I have spotted them around airports. I’m such a big admirer of musical people that I tend to go to bits when I see someone that I have on my iPod.
What would you be doing now if you weren't in travel?
Probably something with animals outdoors – maybe I could co-present Springwatch? Or making Pasta – I do a mean home-made ravioli that I am sure there must be a market for.
Time Traveller is sponsored by www.HarpWallen.co.uk
Linsey McNeill
Editor Linsey McNeill has been writing about travel for more than three decades. Bylines include The Times, Telegraph, Observer, Guardian and Which? plus the South China Morning Post. She also shares insider tips on thetraveljournalist.co.uk
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