TUI unveils vision for the future
TUI has unveiled its vision for the customer journey of the future in a new video.
The travel giant claims it is developing a holiday experience that will "know what you want before you do".
The video promises a range of technology innovations that will allow customers to:
– set up a holiday journal, based on the ideas and browsing history of everyone going on the trip
– get advice and tips from other TUI customers who have shared their holiday memories
– order anything they’ve forgotten, for example sun cream, on the way to the airport and have it delivered to their airline seat
– be in contact with resort reps 24 hours a day, seven days a week, from the moment of booking
– pay for souvenirs and other items in resort with a mobile phone and have the amount added to their hotel bill
– use a mobile device on arrival at the airport to get directions to the transfer bus
– receive daily weather reports and recommendations for sightseeing and activities while in resort
– send and store holiday photos to the holiday journal
– make special requests, like lactose-free ice cream, before the holiday.
** What do you think of the video? Do you think your customers want these innovations? Tell us your views by clicking on POST YOUR COMMENT below.
Bev
Editor in chief Bev Fearis has been a travel journalist for 25 years. She started her career at Travel Weekly, where she became deputy news editor, before joining Business Traveller as deputy editor and launching the magazine’s website. She has also written travel features, news and expert comment for the Guardian, Observer, Times, Telegraph, Boundless and other consumer titles and was named one of the top 50 UK travel journalists by the Press Gazette.
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
TAP Air Portugal to operate 29 flights due to strike on December 11
Qatar Airways offers flexible payment options for European travellers
Airlines suspend Madagascar services following unrest and army revolt
Digital Travel Reporter of the Mirror totally seduced by HotelPlanner AI Travel Agent
Strike action set to cause travel chaos at Brussels airports