US airlines fined for flouting consumer protection rules
Three US airlines have been slapped with six-figure fines for violating various consumer protection rules.
The U.S. Transportation Department fined Frontier Airlines $400,000 for violating overbooking and disability rules.
According to the DOT, Frontier ‘failed to seek volunteers before bumping passengers involuntarily, failed to provide bumped passengers the required written notice describing their rights, and failed to provide proper compensation in a timely manner’.
The airlines responded by saying it has ‘taken steps including, introducing a new reporting system’.
American Airlines was fined $250,000 for failing to process refunds to passengers in a timely manner, and Delta Air Lines has to pay $200,000 for failing to report all baggage claims between 2012 and 2015.
Bev
Editor in chief Bev Fearis has been a travel journalist for 25 years. She started her career at Travel Weekly, where she became deputy news editor, before joining Business Traveller as deputy editor and launching the magazine’s website. She has also written travel features, news and expert comment for the Guardian, Observer, Times, Telegraph, Boundless and other consumer titles and was named one of the top 50 UK travel journalists by the Press Gazette.
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